新闻公告

Dear Valued Clients,

We are pleased to inform you that the earlier outage affecting Amazon Web Services (AWS) has been fully resolved. All PU Prime services including the PU Prime Apps, Client Portal, IB Portal, as well as deposit and withdrawal functions have now been restored to normal operation.

Clients are now able to access all services without interruption. We sincerely apologise for any inconvenience or disruption this may have caused to your trading experience. We continue to monitor our systems closely to ensure stability and to prevent any recurrence of similar disruptions in the future.

Your understanding, patience and trust during this time are greatly appreciated. We value the continued support you have shown to PU Prime and remain dedicated to providing a seamless and secure trading environment for all our clients worldwide.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4373 105.

Dear Valued Clients,

We would like to inform you that earlier today, Amazon Web Services (AWS). This disruption has impacted numerous platforms globally, including critical financial systems, and has resulted in elevated error rates, increased latency, and intermittent service interruptions across several AWS functionalities.

You may experience temporary instability in certain services, such as difficulties logging into the PU Prime Apps/Client Portal, delays in deposit or withdrawal processing, and slower loading times for account information.

We sincerely apologize for any inconvenience this may cause. Please be assured that our technical teams are actively collaborating with AWS to resolve the issue and restore full service as swiftly as possible. Ensuring the stability and reliability of our services remains our highest priority.

For urgent deposit related to margin call or withdrawal requests , please contact our Customer Support via the official website immediately.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 437 3105.

尊敬的用户：

您好！由于2025年10月26日欧洲及英国夏令时间即将到来，PU Prime 部分产品交易时间将从2025年10月27日起有所调整

请参考下表了解涉及调整的产品情况：

*所有时间均为GMT+3（MT4/MT5服务器时间）

请注意, 以上数据仅供参考，所有数据均以MT4/MT5软件实际执行情况为准。

若您正在使用的智能交易/自动化交易系统需要手动设置交易时间，请务必确保在此变更前做好相关调整设置。

如果您有任何疑问或需要任何帮助，请通过在线客服、电子邮件[email protected]或致电+248 4373 105与我们的团队联系。

感谢您的支持！
PU Prime团队

尊敬的用户：

您好，PU Prime作为以技术为核心，以服务为导向的全球多资产在线交易服务提供商，考虑到若您交易指数现货差价合约（CFD）产品中某个成份股产生股利分红（派息）时，您在PU Prime所持有的指数产品将于派息日前一天收盘后进行股息调整，并以资金扣补（Balance）的形式呈现在账户历史中，注释为“Div & 指数名称 & 手数”。

本周调整详情如下：

*所有日期均为GMT+3（MT4/MT5服务器时间）

请注意, 以上数据仅供参考，所有数据均以MT4/MT5软件实际执行情况为准。

如果您有任何疑问或需要任何帮助，请通过在线客服、电子邮件 [email protected]或致电+248 4373 105与我们的团队联系。

感谢您的支持！
PU Prime团队

Dear Valued Client,

We would like to inform you that PU Prime will be conducting a scheduled upgrade of our Live Chat system on 18 October 2025, 02:00 hrs. (GMT+3) to 14:00 hrs. (GMT+3), to enhance our system performance and deliver an improved support experience as follows:

During the Live Chat upgrading period, Live Chat function will not be accessible, but our team remains available and we are committed to supporting through the following alternative channels:

• Email: You may contact us by sending an email to [email protected].
• Client Portal: You may submit a support ticket via the Client Portal to reach us.

We sincerely apologise for any inconvenience caused and we encourage you to reach out through any of the above channels should you require assistance during the upgrade period.

If you have any questions or require assistance, please feel free to contact our Customer Care Team via Live Chat (outside of the upgrade period), email at [email protected], or phone at +248 437 3105.

尊敬的用户：

您好，为进一步提升PU Prime的竞争力和优化客户的交易体验，从2025年10月20日起，所有美股产品的杠杆将进行调整。

调整详情如下：

此外，在MT5上开盘后30分钟和收盘前30分钟内，所有股票差价合约新开头寸的杠杆自动调整为 1:5。

*所有日期和时间均为GMT+3（MT4/MT5服务器时间）

在上述特定交易时间内，所有MT5 股票差价合约产品的杠杆将调整为 1:5，开立任何新头寸都需要额外保证金。一旦持有新开立的头寸超出特定交易时间，杠杆将自动恢复为1:20。

我们建议客户在交易时要妥善管理仓位、确保账户资金充足，并且进行谨慎交易。

如果您有任何疑问或需要任何帮助，请通过在线客服、电子邮件 [email protected]或致电+248 4373 105与我们的团队联系。

感谢您的支持！
PU Prime团队